Refund policy

All Sales Are Final - No Refunds

We do not offer refunds or returns on any purchases. All sales are final.

Damaged or Defective Items If you receive a damaged or defective item, or if we sent you the wrong item, please contact us at threadsbymarkie@outlook.com within 7 days of receiving your order. We will evaluate the issue and make it right by replacing the item or providing a resolution.

Custom/Made-to-Order Items As our products are made-to-order and customized to your specifications, we cannot accept returns or offer refunds.

European Union Customers If you are located in the European Union, you have the right to cancel your order within 14 days of receipt for any reason, as required by EU consumer protection laws. Please contact us at threadsbymarkie@outlook.com to initiate a return.

Questions If you have any questions or concerns about your order, please contact us at threadsbymarkie@outlook.com.